Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support. This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s advanced security technologies.As a Technical Support Expert, you will assist customers with products like FortiMail and FortiSandbox, addressing troubleshooting needs and configuration analysis. You will play a supportive role that enhances both your knowledge of network security and client satisfaction.



This position allows for personal growth while working within a energetic team at Fortinet.Key Responsibilities:- Offer technical support via phone and online platforms- Analyze packet traces and recommend corrective actions- Educate clients on product usage and network knowledge gaps- Consult technical documentation for problem resolution- Ensure effective case management until closureRequirements:- 1-2 years in technical support or system administration- Educational background in Computer Science or similar- Proficient in multiple operating systems: Windows, OSX, Linux- Strong troubleshooting abilities and communication skills- Positive understanding of networking protocols and technologyApproach technical challenges head-on at Fortinet, providing essential support to customers and honed expertise.#J-18808-Ljbffr

📌 Technical Support Expert Fortinet (Ottawa)
🏢 Fortinet
📍 Ottawa