About HeLaHeLa Beauty & Medical is a CPSO-designated Level 2 Out-of-Hospital Premises in Petawawa,a six-treatment-room medical aesthetics and medical services clinic operating under a Medical Director and an affiliated plastic surgeon. We run advanced energy-based device treatments, injectables, and physician-supervised procedures alongside a full medical skincare retail program.We are a regulated medical facility that happens to make people feel beautiful, and we hold ourselves to that standard in charting, infection prevention, documentation, and client care.The RoleThis is an operations leadership role, not a front-desk supervisor role. You own the day-to-day running of the clinic so that the clinical team can treat and the owner can build.You will be accountable for whether the schedule is full, whether the charts are complete, whether the room turnover is happening, whether the retail targets are hit, and whether the team is showing up the way we've agreed to show up. If those things are drifting, you're the person who notices first and does something about it.You also carry the HR function. That means recruitment, onboarding, attendance management, performance documentation, and progressive discipline sit with you,not on the owner's desk.What You'll OwnOperationsDaily clinic flow: provider schedules, room utilization across six treatment rooms, turnover standards, opening/closing accountabilityMaster schedule maintenance, coverage planning, time-off approvals within budgeted hoursInventory and ordering across injectables, consumables, and retail; product sign-out reconciliation and shrink controlVendor, rep, and service-contract coordination for equipment and devicesPerformanceBooked-to-scheduled ratios, rebooking rates, and gap-filling; you actively manage theschedule, you don't just watch itRetail sell-through and Vivier program targets,



including staff coaching on the retail conversationCharting completion reporting in Jane and follow-up with providers who are behindWeekly and monthly reporting to the owner on the metrics that matterPeople & HRThis role carries the HR function for the clinic. You are the person who runs the process, not the person who reports the problem and waits.Full supervision of admin and clinical support staff: expectations, coaching, performance management, and follow-throughProgressive discipline: you deliver it. Verbal coaching, documented conversations, written warnings, and performance improvement plans under HeLa's clinical standards and scheduling policies, applied consistently and documented contemporaneouslyAttendance and absence management under HeLa's Medical Leave, Attendance & Documentation Policy: notification compliance, documentation requests within scope-of-practice limits, and leave trackingIntake and investigation of workplace complaints: interviews, written findings, recommended outcomesRecruitment and onboarding: postings, screening, interviews, offer paperwork, orientation, probationary reviewsMaintaining personnel files, policy acknowledgements, and training records to an audit-ready standardReturn-to-work and modified-duties coordination, including functional abilities documentationTermination and accommodation decisions are made jointly with ownership; you build the file, runthe process, and sit in the meetingCompliance & Client ExperienceComplaint and refund handling: intake, root-cause review, resolution within policy, and reporting patterns back to ownershipSetting the tone for the client experience from the moment someone walks inWho This Is ForYou’ll do well here if you:Are comfortable holding people accountable without making it personal; you can issue a writtenwarning on Tuesday and still lead the team on WednesdayWrite things down. Every time.



Before you need themThink in numbers; utilization, conversion, hours, margin,and can explain what changed and whyMove toward problems instead of routing them upwardHave high standards for how a clinical space looks, sounds, and runsWant autonomy and are prepared to be measured on resultsThis role is not a fit if you're looking for a predictable administrative desk job or prefer to be told what to do each day.QualificationsRequired3+ years in a management or supervisory role in a healthcare, medical aesthetics, dental, or multi-provider clinical settingDemonstrated hands-on HR experience: you have written warnings, run progressive discipline through to conclusion, managed attendance files, and handled workplace complaints, and you can speak to specific examplesWorking knowledge of the Ontario Employment Standards Act, the Human Rights Code duty to accommodate, and what defensible documentation actually looks likeDemonstrated experience managing staff schedules, performance conversations, and daily operationsStrong comfort with practice management software (Jane App experience is a significant asset), Excel/Google Sheets, and reportingAbsolute discretion with confidential health and personnel informationAssetsCHRP designation or HR certificateRegulated health professional designation (RN, RPN, RRT, or similar) or medical aesthetics backgroundFamiliarity with IPAC standards and CPSO Out-of-Hospital Premises requirementsExperience supporting a clinic through growth, consolidation, restructuring, or accreditationWhat We Offer$70,000 - $85,000 annuallyIncredible staff discount on products and services4 paid sick days per yearPaid professional development days and employer-funded conference attendanceDirect access to ownership, real decision-making authority, and a clinic that is growingWe are an equal chance employer and welcome applications from all qualified candidates. Accommodations are available on request at any stage of the recruitment process; Please let us knowwhat you need.#J-18808-Ljbffr

📌 Clinic Manager - C$62,000 - C$72,000 A Year (Central Frontenac)
🏢 HeLaHeLa Beauty & Medical
📍 Central Frontenac