Elevate homeowner satisfaction as a Customer Care Specialist with Mattamy Homes in Ottawa. This full-time hybrid role is pivotal in managing inquiries and enhancing client relations.Mattamy Homes is actively seeking a Customer Care Specialist to enrich the homeowner experience in Ottawa. This position involves communicating across various channels, performing pre-delivery inspections, and collaborating with multiple internal departments. Your skills in project management, analytics, and customer communication are essential for successful interactions and continuous improvement.Key Responsibilities:- Serve as the primary contact for homeowners, providing comprehensive support- Lead communications,



offering construction updates and project milestones- Collaborate with teams to resolve homeowner concerns effectively- Organize events and maintain accurate records using CRM platforms- Analyze feedback to identify trends and drive service improvementsRequirements:- Minimum 2 years of customer service experience- Robust interpersonal and customer service skills- Proficiency in Microsoft Office Suite- Organized and able to prioritize effectively- Reliable transportation for site visitsEnhance the homeowner journey through exceptional care and project management expertise with Mattamy Homes.#J-18808-Ljbffr

📌 Customer Care Specialist (18 Month Contract) (Varennes)
🏢 Mattamy Homes
📍 Varennes