Join HAVEN in Vancouver as a Premium Customer Experience Specialist, delivering top-tier service across all touchpoints. You'll be the key contact for inquiries, returns, and fulfilling online orders with precision and care.
As a front-line ambassador, you'll reflect HAVEN's luxury brand in every interaction. You will manage customer inquiries through email and live chat, ensuring that responses adhere to a high standard of written communication. The role involves order fulfillment, returns processing, and maintaining effective communication with internal teams.
Key Responsibilities:
• Handle customer inquiries and concerns with professionalism
• Manage day-to-day order fulfillment processes
• Maintain high standards in written customer communication




• Process returns and exchanges efficiently and accurately
• Collaborate with logistics and marketing teams on customer feedback
Requirements:
• Previous experience in customer service, preferably in luxury retail
• Strong written communication skills, skilled tone required
• High attention to detail in order fulfillment
• Familiarity with e-commerce platforms like Shopify
• Genuine interest in HAVEN as a brand
Elevate the customer journey by embodying HAVEN's values and delivering solutions that reflect our premium standards.
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📌 Premium Customer Experience Specialist (Vancouver)
🏢 HAVEN APPAREL
📍 Vancouver