Embark on a transformative leadership journey with 123Dentist as a Senior Manager of Clinic IT Services. Drive innovation and quality in technology support across our network of clinics in a hybrid work environment.

In this pivotal role, you will oversee the entire IT support function within Technology Services, ensuring seamless operations for clinics across Canada. Your leadership will focus on establishing processes, tools, and metrics necessary for improving service quality while transforming the operational model from an MSP-led approach to a corporate-owned framework. You’ll collaborate closely with leadership and clinic managers to enhance clinic IT services.

Key Responsibilities: • Lead clinic IT support, ensuring service quality and SLA performance • Coach and develop direct reports,



building a high-performance team • Establish robust escalation and incident management protocols • Standardize tools and processes across clinics for operational scalability • Drive continuous service improvement initiatives and manage MSP performance

Requirements: • Bachelor’s degree in IT or related field, or equivalent experience • 8+ years in IT service delivery and team leadership • Proven experience in establishing IT support functions • Solid vendor management and transition experience • ITIL-aligned expertise and familiarity with Microsoft environments

Shape the future of IT support at 123Dentist, focusing on quality and service excellence. #J-18808-Ljbffr

📌 Senior Manager of IT Services at 123Dentist (Toronto)
🏢 123 Dentist
📍 Toronto