Pontosense is seeking a Head of Customer Success-level role to own and elevate customer support across Pontosense and Silvie. You’ll lead a BPO-supported team, own every ticket end-to-end, and set transparent response and resolution targets while shaping the playbooks and tooling that enable scalable support. You’ll partner with product and engineering to ensure customer feedback drives improvements. You’ll manage two distinct customer groups—families at home and care organizations—delivering kind,
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📌 Global Customer Support Lead | BPO & CS Excellence (Hybrid) (Toronto)
🏢 Pontosense
📍 Toronto
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