Elevate service management with a Client-Focused Service Delivery Manager in a dynamic managed services environment. Be the critical link between clients and technical teams for optimal performance.

This role encompasses overseeing daily service relationships for multiple clients and properties within an MSP setting. You’ll manage the full service lifecycle from ticket management to SLA reporting, ensuring that technology operates smoothly. Responsibilities include staff training, mentoring, and cross-functional collaboration to maintain high service standards.

Key Responsibilities:



• Supervise and evaluate team performance and development • Manage daily team activities and establish work schedules • Resolve technical issues and document resolutions • Communicate ongoing feedback on project impacts • Lead incident responses and outage management

Requirements: • Experience in service delivery and client management • Proven supervisory or leadership skills • Robust problem-solving and technical troubleshooting abilities • Familiarity with incident management systems • Ability to conduct root cause analysis

Support clients effectively and maintain service excellence through strategic leadership and technical oversight. #J-18808-Ljbffr

📌 Client-Focused Service Delivery Manager (Winnipeg)
🏢 CBRE
📍 Winnipeg