Elevate student experiences as a Student Service Associate with Sheridan College. This full-time, front-facing role focuses on providing exceptional service to a diverse community of students, alumni, and guests.
Reporting directly to the Manager of Service Excellence, the Student Service Associate serves as the first point of contact for Sheridan community members. The role involves guidance on registration processes, fee payments, and accessing support services, while maintaining accurate records and facilitating seamless communications across multiple platforms.
Key Responsibilities:
• Deliver skilled customer service at the Service Hub
• Assist students with registration and fee payment processes
• Maintain detailed records in the Customer Relationship Management system




• Provide multichannel support via phone, email, and social media
• Troubleshoot issues related to admission and registration
Requirements:
• 2-year Diploma in Social Sciences or related field
• Minimum 2 years of customer service experience
• Proficient in Microsoft Suite and database management
• Commitment to diversity, equity, and inclusion principles
• Fluency in a second language is preferred
Become a vital part of Sheridan’s mission by enhancing the student experience through exceptional service.
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📌 Student Service Associate at Sheridan (Mississauga)
🏢 Njoyn
📍 Mississauga