Become a Senior Support Specialist at OpenText, dedicated to delivering outstanding technical support to enterprise clients. This role emphasizes strong communication and problem-solving skills in a quick-paced setting.This position is ideal for those with 3-5 years in a technical support role. You will engage with customers to address inquiries regarding ECM and provide effective solutions. Collaborate with various teams to ensure customer satisfaction while documenting software defects and suggestions.Key Responsibilities:- Act as a key technical contact for customer inquiries- Utilize strong communication to assist via phone and chat- Conduct thorough analysis of customer issues- Maintain and update ServiceNow for incident management- Develop knowledge base content for team referenceRequirements:- 3-5 years working in a technical support environment- Proficiency in Windows/Linux OS and scripting (Java, SQL)- Familiarity with Web Servers and HTML- Experience with Archive Center and Capture Center products- Strong multitasking and prioritization skillsEnhance enterprise solutions at OpenText while supporting ongoing improvements in client interactions.#J-18808-Ljbffr

📌 Expert Support Specialist - Digital Derivatives (Toronto)
🏢 Airbnb
📍 Toronto