Job Overview

Join our agile healthcare team as a Medical Office Assistant/Support Staff, where your energy and dedication will directly enhance patient experiences and streamline clinic operations. In this vital role, you will provide compassionate patient care, assist with administrative tasks, and support medical professionals in delivering top-quality healthcare services. Your proactive approach and attention to detail will ensure a welcoming environment for all patients and staff alike.

Responsibilities
Schedule and confirm patient appointments through phone , email and in-person
Greet patients warmly, verify appointments, and assist with check-in procedures to foster a positive first impression
Submit insurance claims on behalf of patients
Process patients' payment and provide receipts
Update and maintain patient records including personal details, billing information and treatment notes
Assist new patients with intake forms and questionnaires
Prepare treatment rooms by setting up equipment and organizing materials for treatment
Assist physiotherapist with preparing and applying heat/ice treatment
Point of contact for patients, addressing questions,



explaining clinic procedures and services
Coordinate communication between patients and physiotherapist to ensure clear and timely information flow
Processing, washing, drying, and folding linens, garments, or textiles while maintaining a clean and safe facility
Maintain a clean, organized clinic environment that complies with health and safety standards
Communicate effectively with patients and team members to coordinate care and address any concerns promptly

Experience
Previous hospital or clinical experience is highly preferred, demonstrating familiarity with healthcare environments and protocols
Experience in patient care roles that involve direct interaction with diverse patient populations
Familiarity with medication administration procedures and safety guidelines
Excellent organizational skills with the ability to multitask in a fast-paced setting
Compassionate attitude combined with robust communication skills to support patient comfort and understanding

Benefits
Casual dress
Adaptable schedule
On-site parking
Paid time off

Work Location: In person

📌 Support Staff/medical Office Assistant Winnipeg (Canada)
🏢 Nova Physiotherapy
📍 Canada