02 Oct
|
Astra North Infoteck
|
Toronto
02 Oct
Astra North Infoteck
Toronto
Technical Lead – IVR & Contact Center, Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required:
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Robust experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Experience in contact flow design, call routing, self-service solutions, and speech recognition.
Knowledge of CTI integration, APIs, web services, and backend system integrations.
Experience with cloud-based contact center solutions and telephony technologies.
Solid project management and stakeholder management skills.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving, communication, and leadership skills.
Robust knowledge of AWS Amazon Connect.
📌 Technical Lead – Ivr & Contact Center, Amazon Connect Toronto
🏢 Astra North Infoteck
📍 Toronto