Advance your career with Karbon as a Senior Strategic Customer Success Manager. In this pivotal role, you will empower accounting firms with AI-powered solutions that enhance efficiency and collaboration. Taking the lead on customer portfolios, you will be responsible for driving renewals and expansions while ensuring alignment with their strategic needs.

Your ability to foster executive-level relationships will be key in translating customer insights into actionable product improvements and retention strategies. Key Responsibilities:
Align onboarding with defined business KPIs within 90 days
Develop deep relationships across decision-makers in firms
Implement structured success plans tied to measurable outcomes
Identify and articulate churn indicators proactively
Work cross-functionally to ensure seamless experiences Requirements:
7+ years in customer success or account management for B2B SaaS
Proven history of managing complex accounts successfully
Solid ability to influence and communicate ROI clearly
Proficiency in customer success tools and analytics
Willingness to travel for strategic engagements Bring your strategic acumen and communication skills to shape the future of customer success at Karbon.

📌 Senior Strategic Customer Success Manager Toronto
🏢 Karbon
📍 Toronto