We are looking for a Senior IVR Developer with solid hands-on experience in DTMF IVR application development, Cisco CVP, and Cisco Call Studio.

The ideal candidate will have experience building and integrating enterprise IVR applications using Java, VXML, Cisco CVP/Call Studio, REST APIs, and Contact Center technologies.

Experience with AWS Amazon Connect is a plus.

Key Responsibilities
Design, develop, enhance, and support DTMF IVR applications in enterprise Contact Center environments.
Develop IVR applications using Cisco CVP, Cisco Call Studio, and VXML Server.
Develop and maintain CVP Custom Elements using Java.
Build integrations between IVR applications and backend systems using HTTP REST APIs, OAuth2, XML Web Services, and MS SQL Server.
Develop customer self-service solutions and IVR workflows.
Integrate IVR applications with UCCE/ICM routing scripts.
Work with DNIS, queuing, skill groups, CTI variables, and Finesse Agent Desktop integrations.
Support data sharing between IVR applications and Agent Desktop environments.
Troubleshoot and enhance existing IVR and Contact Center applications.
Participate in ongoing maintenance, enhancements,



and production support activities.
Work with QA and technical teams to test and deploy IVR solutions.

Required Qualifications
4+ years of experience in DTMF IVR application development within Contact Center environments.
Hands-on experience with Cisco CVP and/or Cisco Call Studio.
Experience with VXML Server.
Experience developing CVP Custom Elements using Java.
Solid Java development experience.
Experience with Apache Tomcat.
Experience integrating IVR applications with backend systems using:
HTTP REST APIs
OAuth2
XML Web Services
MS SQL Server
Experience developing customer self-service IVR solutions.
Experience with UCCE / ICM integration.
Knowledge of:
UCCE/ICM routing scripts
DNIS
Skill-group queuing
CTI variables
Finesse Agent Desktop
Experience with Cyara or similar Contact Center testing tools.

Nice to Have
Experience with AWS Amazon Connect.
Experience working with contemporary cloud-based Contact Center platforms.
Experience with enterprise Contact Center integrations.

📌 Senior Ivr Developer – Cisco Cvp / Call Studio Toronto (Canada)
🏢 N2P Systems
📍 Canada