Security Operations Communication Centre (SOCC) Operator

Position Overview The Security Operations Communication Centre (SOCC) Operator is responsible for monitoring and coordinating security operations across multiple locations across Vancouver Island. This role ensures the safety of employees, clients, and property by proactively identifying risks, responding to emergencies, and supporting security teams.

We are hiring for a Part time position.

Pay rate: $25 for day shifts, $26 for graveyards

What We Offer
Competitive wages
Opportunities for career growth in the field or corporate
May be eligible for extended health and dental perks
Employee and Family Assistance Program

Responsibilities
Monitor alarm events, incidents and provide support to field staff
Dispatch emergency services and security staff when needed
Handle after-hours service requests
Maintain detailed incident logs and evidence reports
Operate integrated software platforms
Manage high-volume communication via phone, email,



and internal systems
Conduct daily compliance audits
Remain calm, organized, and professional in high-stress scenarios
Other duties as required to meet operational needs

Qualifications
BC Security License is an asset
Minimum 1 year of work experience in the security industry
Minimum 6 months of security control centre or command center work experience
Minimum 6 months of experience administering security access software
Solid computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
Positive customer service experience in a professional environment
Strong time management, organizational, and prioritization skills
Ability to work independently in high-pressure, fast-paced settings
High level of discretion and confidentiality in handling sensitive information
Legal authorization to work in Canada

📌 Security Operations Communication Centre Socc Operator Nanaimo
🏢 Paladin Security
📍 Nanaimo