Elevate your expertise as a Senior Security Operations Expert at CDW, specializing in security incident management and client service. You will lead critical investigations and support systems integration across multiple settings. As a part of the Managed Security Services team, you will engage in delivering high-level security support and mentoring to Analysts.

Your role encompasses strategic recommendations, incident analysis, and enhancing overall cybersecurity posture for various clients. Emphasizing service improvement will be key to your success in this role. Key Responsibilities:
Deliver second-level support and resolve issues rapidly
Perform root cause analysis and system performance enhancements




Build custom AI agents for incident investigation
Prepare quarterly client meetings and reports
Identify service performance trends and escalate as needed Requirements:
Bachelor’s degree or equivalent technology diploma
Minimum 3 to 5 years of relevant security experience
At least 2 certifications in Managed Security Services
Willingness to work adaptable schedules, including holidays
Robust analytical and client relationship management skills Apply your technical skills and leadership abilities to make a positive impact at CDW.

📌 Senior Security Operations Expert At Cdw Mississauga
🏢 CDW
📍 Mississauga