Step into a strategic role as the Senior Director of Merchant Operations with OTT Pay Inc., overseeing a comprehensive customer journey aimed at growth and retention. This leadership position is integral to converting merchant applications into active relationships. As part of OTT Financial Group, you'll manage a full range of operational responsibilities—from onboarding to transaction expansion.

Your expertise in customer success, operational analytics, and team leadership will play a crucial role in enhancing merchant engagement and driving business results. Collaboration with sales and specialist teams will be essential for achieving service excellence. Key Responsibilities:
Lead the onboarding and operational setup of merchants
Ensure quality management of application processes




Design and implement customer education and activation programs
Analyze data to drive continuous improvement efforts
Foster team performance through effective leadership and management Requirements:
8+ years in merchant operations or related fields
Demonstrated leadership in customer success initiatives
Robust analytical and operational improvement skills
Excellent cross-functional interaction capabilities
Experience with payment and merchant service solutions Elevate merchant operations and customer growth as the Senior Director within OTT Pay's agile setting.

📌 Senior Director Of Merchant Operations Toronto
🏢 OTT
📍 Toronto