02 Oct
|
Ju0026M Group
|
Toronto
02 Oct
Ju0026M Group
Toronto
Provide L2/L3 production support for global Investment Banking and Capital Markets applications.
Ensure high availability, stability, incident resolution, and performance of critical applications.
Troubleshoot Linux/Windows, SQL databases, application, and infrastructure issues.
Manage incident, problem, change, release, and capacity management following ITIL practices.
Develop Python/Perl scripts and automation to reduce manual effort and operational risk.
Support batch scheduling, monitoring, CI/CD, and DevOps tools.
Coordinate with developers, vendors, business, compliance, and technology teams.
Maintain Confluence/Jira documentation, runbooks, SOPs, and RCA reports.
Participate in weekend releases, disaster recovery, production checks, and risk mitigation.
Apply robust knowledge of Capital Markets / Investment Banking workflows and continuously improve production support processes.
📌 Production Support Engineer Salesforce Toronto
🏢 Ju0026M Group
📍 Toronto