Take charge of identity operations with RSM as a SailPoint Identity Operations Manager. Lead your team in optimizing identity governance and ensuring service excellence in the Middle East region. In this managerial role, you will mentor Identity Operations Engineers while overseeing SailPoint settings to ensure daily operations meet service quality and customer satisfaction.

You are responsible for driving continuous improvement initiatives, handling high-priority incidents, and fostering a culture of operational excellence across teams. Collaboration will be key as you work closely with engineering and product teams to address platform challenges and enhance service delivery. Key Responsibilities:
Lead and mentor Identity Operations Engineers




Oversee daily Identity Governance Administration operations
Act as escalation point for high-priority identity incidents
Drive process optimization in identity operations
Collaborate across teams for timely resolutions Requirements:
5+ years of IAM operations experience
2+ years in supervisory or managerial roles
Proficiency in SailPoint IdentityIQ and IdentityNow
Robust communication with international teams
Experience with cloud platforms and hybrid architectures Lead the team in ensuring consistent identity governance and operational efficiency in the Middle East for RSM.

📌 Sailpoint Identity Operations Manager Toronto
🏢 RSM
📍 Toronto