Advance your career with ADP as an HCM Contact Center Manager, blending your HRIS knowledge with leadership. Oversee a growing support team in a team-oriented workplace. This management position involves full responsibility for directing a team in either Etobicoke or Montreal.

Your role will be to ensure operational excellence while maintaining high standards in client interactions. By fostering a client-centric culture and managing team performance, you will play a crucial part in achieving client satisfaction and resolving complex inquiries. Key Responsibilities:
Supervise and mentor a team of HCM support specialists
Handle escalations and monitor call center operations
Optimize resource allocation and service quality
Partner with client teams for systemic improvements
Assess client feedback to facilitate service enhancements Requirements:
5+ years in Human Capital Management/HRIS
2 years of leadership experience in a call center
Technical support operations experience
Skills in managing complex client issues
Solid communication and coaching proficiency Leverage your management skills in a role dedicated to client success within ADP's inclusive culture.

📌 Hcm Contact Center Manager Role At Adp Montreal (Canada)
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📍 Canada