Support customers as a Hearth Technical Consultant at Napoleon, working remotely to provide world-class service and technical expertise. Engage with a range of customer inquiries professionally. This full time position focuses on delivering outstanding technical guidance for hearth products.

Ideal candidates must hold a G3 Gas License and possess relevant experience in customer service. You will address inquiries, document technical issues, report quality concerns, and contribute to continuous improvement within the team. Key Responsibilities:
Troubleshoot and resolve technical issues for customers
Keep accurate records of customer interactions in CRM
Suggest updates to support documentation for accuracy




Track product quality issues and assist with audits
Process parts orders and maintain communication with customers Requirements:
Proven experience in hearth or similar technical environments
G3 Gas License or equivalent certification required
Robust computer proficiency, especially in CRM systems
Experience with Microsoft Office tools
Background in customer service or sales support Embrace your customer focus and technical skills in this vital role at Napoleon, enhancing user experiences in hearth solutions.

📌 Hearth Technical Consultant Remote Role Barrie
🏢 Napoleon
📍 Barrie