Plumbing & HVAC Customer Service Representative About the Role

We are looking for a friendly, organized, and dependable Customer Service Representative to join our Plumbing & HVAC team. The successful candidate will be the first point of contact for our customers and will play an important role in coordinating service calls, communicating with technicians, and ensuring our customers receive exceptional service.

Responsibilities
Answer incoming phone calls, emails, and customer inquiries in a professional and friendly manner
Schedule plumbing, heating, cooling, and HVAC service appointments
Dispatch and coordinate technicians based on customer needs and availability
Communicate appointment times and updates to customer
Follow up with customers regarding completed service, and appointments
Perform general administrative duties as required

Qualifications
Previous customer service or administrative experience preferred
Experience in Plumbing, HVAC, construction, or a service-based industry is an asset
Excellent telephone and communication skills
Strong organizational and time-management skills




Ability to multitask and prioritize in a quick-paced environment
Comfortable working with computers and scheduling software
Strong attention to detail and accuracy
Skilled, positive, and customer-focused attitude
Reliable and able to work independently as well as part of a team

What We Offer
Competitive compensation
Monday–Friday
A friendly and supportive team setting
Opportunities to learn and grow within the Plumbing and HVAC Industry

Who We Are Looking For
We’re looking for someone who takes pride in providing excellent customer service, enjoys staying organized, and can keep things running smoothly when the phones are busy, and the schedule is changing.

Pay: $22.00-$27.00 per hour Expected hours: 20.0 – 28.0 per week

Benefits
Dental care

Application question(s):
Do you have any Plumbing/HVAC Customer Service Experience

Experience:
Customer service: 3 years (preferred)

Work Location: In person

📌 Customer Service Assistant Kitchener
🏢 Tri City Plumbing
📍 Kitchener