Drive digital excellence at Austin Group as General Manager – Customer & Digital. Focus on enhancing customer experiences and market positioning for premier Australian brands. Reporting to the CEO, your mission is to leverage eCommerce and CRM strategies while fostering customer loyalty through cutting-edge digital practices.

In this pivotal role, you’ll guide the Group towards becoming a customer-focused leader in retail. Building a high-performing digital team will be key to your success, encouraging a culture of accountability and experimentation. Key Responsibilities:
Define and lead the customer strategy framework
Manage CRM and loyalty marketing for multiple brands
Boost eCommerce profitability and customer satisfaction
Innovate through AI-driven strategies in commerce
Enhance omnichannel customer service capabilities Requirements:
Proven senior expertise in retail or consumer-focused roles
Successful track record in driving digital sales
Deep knowledge of performance and lifecycle marketing
Experience managing multidisciplinary teams
Robust communication and stakeholder engagement skills Help shape a digitally cutting-edge future for Austin Group while enhancing customer loyalty and experiences.

📌 Customer Focused Digital Transformation Leader Toronto (Canada)
🏢 GAZMAN
📍 Canada