Pursue an engineering leadership role with Giatec as the Lead Support Engineer for Bedrock, focusing on AI-driven support systems. This hands-on position empowers you to optimize production operations. The role is crucial for maintaining the health of the Giatec 360 platform while fostering a mentorship culture within your team. You will lead the charge in leveraging AI technology to streamline operations and enhance performance metrics efficiently. Key Responsibilities:
Design AI agents for proactive issue management
Debug and resolve production bugs with AI tools
Command engineering escalations from the customer team
Maintain health and performance monitoring for products
Manage on-call responsibilities and standards Requirements:
Minimum 5 years of software engineering experience
Demonstrated ability with AI tools and agents
Robust skills in full stack debugging
Knowledge of monitoring, observability, and CI/CD
Commitment to leading an on-call schedule Play a pivotal role in establishing an AI support engineering practice at Giatec, enhancing reliability and customer satisfaction.

📌 Expert Lead Support Engineer With Giatec Ottawa
🏢 giatecscientific
📍 Ottawa