Overview

Prestige 416 is currently seeking an experienced and highly professional Customer Care Coordinator.

This role is suited for a robust candidate with extensive experience in customer care coordination, Tarion warranty processes, and homeowner relations within the residential construction industry. The ideal candidate is organized, confident, detail oriented, and capable of managing customer care operations in a rapid paced environment with minimal supervision.

Responsibilities:
Coordinate and oversee homeowner service appointments and follow ups
Communicate professionally with homeowners, trades, site staff, and management teams
Manage and track deficiencies, warranty items, and service requests from start to completion
Maintain organized records, reports, and customer care documentation
Assist in resolving escalated homeowner concerns in a professional and efficient manner
Support and coordinate with internal teams to ensure service timelines are met
Ensure a high standard of customer satisfaction and professionalism at all times




Assist with overall customer care operations and workflow management

Qualifications:
Minimum 3 to 5 years of experience in customer care coordination, construction administration, or a related role within the residential construction industry
Strong experience working with Tarion warranty processes
Experience using the Builder Lynx operating system
Strong understanding of Tarion Construction Performance Guidelines, including the ability to confidently determine warrantable and non warrantable items
Excellent communication, organizational, and problem solving skills
Ability to work independently and manage multiple priorities in a rapid paced environment
Professional, polished, and customer focused approach

What We Offer:
Competitive pay
Professional work environment
Ongoing opportunities across the GTA
Supportive and team oriented atmosphere

Pay: $33.50 per hour

Work Location: In person

📌 Customer Care Coordinator Toronto
🏢 Prestige 416
📍 Toronto