Lead strategic customer success initiatives at Esri Canada as a Senior Customer Success Manager. Cultivate trusted relationships while driving customer ROI through enterprise GIS solutions.

This pivotal role demands a seasoned expert to guide complex customer accounts and influence executive stakeholders. You will define multi-year success strategies, coordinate with internal teams, and ensure effective execution aligned with customer priorities. Your contributions will significantly impact customer retention, renewal, and expansion outcomes as you navigate high-impact scenarios and mentor less-experienced team members.

Key Responsibilities:



• Own customer success strategies for complex accounts • Advise on GIS and location intelligence solutions • Resolve high-impact customer issues and escalations • Negotiate commitment with executive stakeholders • Mentor and share best practices within the team

Requirements: • 7+ years in GIS or location intelligence roles • Proven experience with customer retention and expansion • Solid ability to influence in multi-stakeholder environments • Bilingual proficiency in English and French is an asset • Post-secondary degree or diploma in GIS or related field

Drive impactful customer outcomes and strategic value at Esri Canada as your expertise shapes success. #J-18808-Ljbffr

📌 Senior Customer Success Manager at Esri Canada (Winnipeg)
🏢 Esri Canada
📍 Winnipeg