Take on a pivotal role as a Customer Service Representative at Altasciences in Montreal, engaging with potential clinical trial participants and guiding them through crucial pre-screening processes. This role is ideal for those with a robust customer service background and bilingual communication skills. As a Customer Service Representative, you will provide essential information regarding clinical trials and manage pre-screening activities to ensure participant eligibility.

A high school diploma and previous customer service experience are required, along with proficiency in both French and English.

Your role will involve maintaining a welcoming demeanor and confidentiality throughout the process. Key Responsibilities:
Provide detailed info about clinical trials and participation




Assist participants with questions and recruitment guidance
Record and manage incoming calls and applications
Schedule related clinical trial appointments
Protect participant confidentiality and follow protocols Requirements:
High School Diploma required; college education preferred
Proven customer service experience in a call center
Bilingual in French and English is necessary
Knowledge of clinical terms is beneficial
In office at the Montreal location required Bring your expertise in customer service and clinical research to Altasciences and support individuals as they embark on their clinical trial journey.

📌 Clinical Trial Customer Service Representative Montreal
🏢 Altasciences
📍 Montreal