Drive operational excellence and client success as the Director of Client Operations at BMO. Lead strategic initiatives, manage risk, and enhance service delivery in a energetic workplace. This senior leadership role focuses on overseeing InvestorLine operations and specialized support.

You will establish service standards, monitor performance, and implement effective resolutions for escalations and complaints. Your leadership will foster a culture of accountability and high performance while collaborating with multiple stakeholders. Key Responsibilities:
Own service engine and operating performance
Monitor demand and stabilize service levels
Drive root-cause analysis for recurring issues
Oversee governance for escalations and regulatory concerns
Collaborate with Risk, Compliance, and Technology teams Requirements:
9+ years in financial services operations
Leadership experience in contact center or service delivery
Expertise in process improvement and complex issue resolution
Solid analytical and financial skills
Knowledge of Lean, Six Sigma, or Agile methodologies Elevate client satisfaction and operational efficiency by leading transformation initiatives at BMO.

📌 Director Of Client Operations At Bmo Quebec City
🏢 BMO
📍 Quebec City