Step into a key role at PureFacts Financial Solutions as a Customer Support Manager, where your primary focus is leading your team in delivering exceptional support services. This position combines operational excellence with a commitment to customer satisfaction. This influential role involves managing the support operations of the PureFacts Compensation Applications portfolio while developing a high-performing customer support team.

You will actively partner with cross-functional teams to ensure timely resolutions and enhance the overall customer experience. Key Responsibilities:
Lead a team of Customer Support Analysts with mentorship
Manage daily ticket escalations and overall support operations
Monitor SLA performance and drive customer satisfaction




Build cooperative relationships with customers and internal teams
Identify and implement improvements in support processes Requirements:
Over 5 years of experience in SaaS or technical support roles
At least 3 years of leading support teams effectively
Solid analytical skills with a problem-solving mindset
Proven experience in managing high-pressure support environments
Effective collaboration with cross-functional teams Embrace this prospect to shape customer support at PureFacts Financial Solutions.

📌 Customer Support Manager For Purefacts Toronto
🏢 purefacts_jobs
📍 Toronto