Accelerate your career at TELUS Digital as a CCaaS Program Delivery Manager, offering remote or hybrid work options. Lead the charge in delivering cutting-edge contact center technologies to clients.

As part of the CX team, your primary responsibility will be managing cross-functional delivery teams engaged in contact center programs. We are seeking a resourceful program manager who can navigate client interactions and articulate complex solutions effectively. You'll ensure adherence to timelines, budget constraints, and stakeholder engagement throughout each project.

Key Responsibilities:



• Lead the delivery of integrated contact center solutions from planning to support • Own governance models to facilitate program success • Foster effective communication across all project stakeholders • Drive Agile methodologies to enhance delivery lifecycles • Monitor project budgets and resource allocations closely

Requirements: • At least 7 years of experience in managerial roles within software development • Familiarity with CCaaS solutions such as Five9 • Ability to manage intricate program dependencies effectively • Solid financial tracking and management expertise • Program management certifications are a plus

Utilize your technical leadership skills to elevate contact center solutions at TELUS Digital.

📌 Ccaas Program Delivery Manager, Telus Digital Winnipeg
🏢 TELUS Digital
📍 Winnipeg