Job Summary

We are hiring a Customer Service Associate for an opportunity supporting optical retail stores and optometrists' offices. This role serves as a primary point of contact for customers, helping ensure eyewear orders, prescription information, order updates, and service requests are handled accurately and professionally.

This is a robust chance for someone with 1 to 2 years of customer service experience who enjoys detail-oriented work, clear communication, and supporting customers in a quick-paced business services environment. The role offers the chance to work with a collaborative team, supportive leadership, and cross-functional partners in production, shipping, and quality assurance. Successful team members will be valued for their accuracy, reliability, professionalism, and commitment to excellent customer care.

Key Responsibilities
Provide outstanding customer service to optical stores and optometrists' offices by phone, email,



and other communication channels.
Receive, review, and accurately enter eyewear orders and prescription information into internal systems.
Respond to customer inquiries regarding orders, products, services, missing information, and delivery status.
Coordinate with production, shipping, and quality assurance teams to resolve discrepancies and support on-time order completion.
Perform administrative and operational support tasks, including data entry, customer record maintenance, documentation, reporting, and database updates.
Maintain confidentiality of customer and prescription information while supporting quality, accuracy, and service-level goals.

Compensation and Benefits
Compensation: $20 to $22 per hour.
Job type: Temporary ongoing

📌 Customer Service Associate Ft New Westminster (Canada)
🏢 AppleOne
📍 Canada