Key Duties and Responsibilities:

· Monitors and allows entry at the Front Door.

· Responds to Lifeline alerts and assists as the first responder until paramedics arrive. Follows up with phone calls to emergency contacts and processes incident reports.

· Ensures the daily log is maintained with pertinent information and in a skilled manner

· Maintains liaison with contractors, community and other agencies who provide service.

· Brings building, ground and resident safety concerns to the attention of the House Manager for follow-up.

· Maintains awareness of any problems (medical, behavioral, or other) experienced by residents and reports to the House Manager

· Performs shift callouts for shift replacements.

· Performs a range of administrative and clerical duties involving material of a sensitive nature including first draft payroll preparation biweekly, menu dispersement, preparation and updating of resident lists, staff lists and Personal Information Sheets for all residents for emergency purposes.

· Answer phone calls and get messages to recipients in a timely manner.





· Maintains Petty Cash and reports including accepting payment from residents for trays and guest meals.

· Other duties as necessary

Qualifications:

· Minimum three years of office experience

· Customer service experience, preferably with seniors

· Ability to read, write and speak English fluently

· Working knowledge of Windows Suite, office equipment and phone systems

Requirements:

· Ability to maintain a high level of customer service and skilled conduct

· Ability to deal effectively, tactfully, and patiently with seniors

· Neat and well-groomed in appearance

· Ability to multi-task, think critically and function in a fast-paced or emergent environment

· Ability to build and establish positive and solid relationships with the residents and their families, with staff, guests, and management

· Ability to attend work on a regular basis

· Ability to work independently and prioritize

· Minimum two years’ experience

Pay: From $23.52 per hour

Expected hours: 2.0 – 8.0 per week

Work Location: In person

📌 Front Desk Receptionist Duncan (Canada)
🏢 0693523 BC LTD dba Sherwood House
📍 Canada