Qualified Services Manager (PSM)

Oversee the delivery of expert services: consulting, implementation, and technical support.

Act as the bridge between a company's internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction.

Core Responsibilities
Service Delivery & Project Management:
Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones.
Oversee the lifecycle of client engagements, from initial requirements gathering to final execution.
Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.
Client Relationship Management:
Build and maintain long-term partnerships with key customers.
Act as a senior point of contact for escalations and complex problem-solving.
Solicit and analyze customer feedback to drive continuous service improvement (Tekla and Field).
Financial & Resource Management:
Manage the Qualified Services budgeting, forecasting, and revenue tracking.
Optimize resource allocation to ensure billable employees are utilized efficiently without burnout.
Manage vendor relationships to maximize engagement and leverage resources when required.





Team Leadership & Development:
Recruit, train, and mentor staff
Conduct performance reviews and set growth targets for team members.
Foster a customer-centric culture that emphasizes empathy and qualified excellence.
Coach to BP Swagger sales training
Continuous learning on how to engage customers

Essential Skills
Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans.
Communication: Expert level in presenting to executives and leading high-stakes negotiations.
Technical Aptitude: Deep understanding of the industry's specific products or services
Organization: Highly proficient in managing multiple, concurrent high-priority projects.
Personnel Management: Ability to listen and collaborate with team member
Education: Regularly attend conferences, webinars, event, associations

Qualifications
Survey, 3D scanning, detailing, engineering, trades background
Organized
Ability to see projects from start to finish. Scope project, build workflow, test and develop go to market strategy
Be able to travel
Comfortable on a jobsite
Understanding of industry workflows and processes

📌 Support And Services Manager Burnaby (Canada)
🏢 CareerBeacon
📍 Canada