REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time – Work from Home Required Availability: Monday to Sunday 7:00am to 10:00pm CST Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE and SK. Salary: $19.50 Hourly CAD Short Description: Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding (donations/doctrine/services) for these specific groups AnswerNet Offers Great Benefits: - On-going training and development to ensure your success- Virtual paid training- Paid time off- Comprehensive benefits package (medical, vision and dental)- Employee Assistance Program- RRSP program options- Short and Long-Term Disability options- Internal career advancement opportunities Your Qualifications: Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote)



role include:- The ability to speak/write fluently in French and English- A high school diploma or GED- Proficiency in quick-paced multi-tasking- Eagerness to learn new technologies- Submit to and pass a criminal background check- Strong computer navigation skills and PC knowledge- Minimum typing speed of 25wpm- A quiet, distraction-free environment to work from in your home- PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD- High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds- Preference to 2 monitors or 1 large screen- Noise cancelling USB -connected Headset- Webcam- Smartphone Key Responsibilities: - Answer inbound customer calls in a professional and courteous manner.- Support email inquiries and chatrooms.- Provide timely and accurate information regarding products and services.- Document customer interactions and feedback in the system.- Follow company procedures and escalate complex issues when necessary.- The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.- Meet daily performance metrics and call handling targets.

📌 Remote Bilingual French/English Customer Service Agent Remote- Quebec Area - Remote (Montreal)
🏢 AnswerNet
📍 Montreal