Commercial Customer Service Representative

Job Description

Our client in Ajax, Ontario, is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a rapid-paced, highly regulated manufacturing workplace.

Pay rate: $ - $ per hour

Contract role – month contract – with possibility of extension

Rotating shift schedule: 9 am to 5pm or am to 7 pm

Starting ASAP

RESPONSIBILITIES
Respond to customer inquiries in a timely manner (h) relating to spares pricing, availability, order status, and credit requests.
Have progressive level of customer management experience to actively support a predefined customer allocation.
Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
Actively manage customer purchase orders from order intake to shipment.
Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
Problem solving skills to identify blockers with systems and/or tools.




Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc
Participate in reviews / meetings as required.

Requirements
Front Office Customer Services/Account experience, preferably in an aerospace environment.
Proficiency in SAP.
Proficiency on MS Word, Excel, PowerPoint, Outlook.
Excellent verbal and written English communication skills.
Excellent interpersonal skills and solid sense of teamwork.
Sense of priority's management
Proficiency in French and Portuguese is an asset
J-18808-Ljbffr

📌 Commercial Csr — Ajax Contract, Rotating Shifts (Canada)
🏢 Superprof
📍 Canada