Technology

Join BMO and help shape the future of banking technology operations.
As a Team Lead - Corporate & Commercial Service Desk & Application Support team, you will play a critical role in ensuring the stability, reliability, and continuous improvement of technology platforms that support our Corporate, Commercial Banking and Capital Markets businesses.
You will lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, user provisioning, and operational governance across a diverse portfolio of business-critical applications.
As BMO continues to expand its technology capabilities, you'll have the opportunity to help drive key strategic initiatives, including onboarding new Capital Markets applications, advancing AI-enabled automation, enhancing operational processes, and championing the adoption of Microsoft Copilot and other emerging technologies.
Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
Ensure exceptional service delivery by maintaining platform availability, stability, performance, scalability, and operational readiness.
Incident & Operational Management
Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
Ensure completion of daily monitoring, health checks, and operational controls to maintain audit and regulatory readiness.
Drive adherence to Incident, Problem,



Change, and Release Management best practices.
Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.
Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.
Stakeholder & Vendor Management
Manage vendor relationships, support agreements, licensing requirements, service performance expectations, and compliance obligations.
Act as a trusted advisor by providing analytical, technical, and operational expertise to stakeholders.
Risk & Compliance
Execute responsibilities in accordance with BMO's Risk Management Framework and Risk Culture.
Ensure compliance with technology standards, policies, service level agreements, and regulatory requirements.
Make sound, risk-informed decisions that protect customers, assets, and the bank while enabling business growth.
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
~5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
~2+ years of experience leading support teams or serving in a Team Lead capacity.
~ Experience supporting banking, capital markets, trading, financial services, or other highly regulated environments.
~ Strong understanding of Incident, Problem, Change, and Release Management processes.




~ Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar technologies, to improve operational outcomes.
~ Strong analytical, problem-solving, communication, and stakeholder management skills.

Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
Experience with ServiceNow and/or Jira.
Exposure to Capital Markets and Corporate Banking technology environments.
Production Support Management
Incident & Problem Management
Stakeholder Management
Resource & Capacity Planning
Continuous Improvement
Data-Driven Decision Making
Customer Focus
Risk Management & Compliance
We invest in our people, encourage continuous learning, and support career growth through challenging work, leadership development, and access to emerging technologies.
Salaries for part time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

📌 Team Lead - Corporate & Commercial Service Desk & Application Support (Nova Scotia)
🏢 BMO Financial
📍 Nova Scotia