Elevate member experiences as a Quality Assurance Specialist in Canada Life's advisory team. Drive compliance and quality improvements while collaborating across services in a full-time, permanent role.
You will play a key role in evaluating interactions and operational processes to uphold service standards at Canada Life. This chance calls for a seasoned expert in quality assurance with extensive knowledge in insurance or financial services.
Collaboration with leaders to enhance training and performance metrics will be crucial.
Key Responsibilities:
Conduct quality reviews of advisor and member interactions
Evaluate member outcomes to identify trends and risks
Provide coaching insights for employee development
Develop quality frameworks and performance metrics
Collaborate to improve training and operational processes
Requirements:
5+ years in insurance or financial services
Bilingual in English and French is a solid asset
Knowledge of retirement products and regulations
Solid analytical and problem-solving skills
Proficiency in Microsoft 365 tools
Bring your expertise in quality assurance and member experience enhancement to Canada Life.
📌 Quality Assurance Specialist At Canada Life Winnipeg
🏢 Canada Life
📍 Winnipeg
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