Work Term: Permanent Work Language: English Hours: 40 to 44 hours per week Education: Other trades certificate or diploma Experience: 7 months to less than 1 year Work setting Computer hardware or software retailer/wholesaler Tasks Report on the performance of computer systems and networks Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Certificates, licences, memberships, and courses Apple Certified Technical Coordinator (ACTC) Certification Associate Computing Professional (ACP) Cisco certified network associate Citrix certified professional (CCP) IBM Certification Information technology infrastructure library (ITIL) Certification International Software Testing Qualifications Board (ISTQB) Certification Microsoft Certified Solutions Associate (MCSA) Microsoft Dynamics Certification Microsoft SQL Certification Microsoft certified solutions associate (MCSA) Network+ Certification VMware certified professional Certified Computing Professional (CCP) Certified Management Consultant (CMC) Information Systems Skilled (ISP) Project Management Professional (PMP) Computer and technology knowledge Android BMC Remedy IBM AS/400 Information Technology Infrastructure Library (ITIL)



Jira Magento Mainframe Shell script iOS MAC Linux Unix JavaOS Device drivers Networking software Networking hardware Intranet Internet Servers Desktop applications Enterprise Applications Integration (EAI) File management software Security software Word processing software Presentation software Mail server software Communication software Image editing software Project management software Programming software HTML editing software Website creation and management software Business diagram software Desktop publishing software Mapping and data visualization software Database software Programming languages Software development Computer-aided design (CAD) Mac OS MS Active Directory Zendesk Data analysis software Java

Script MS Office MS Windows Oracle SQL Spreadsheet TCP/IP Visual Basic XML Area of work experience Quality assurance or control Specialization or experience Green economy sector Area of specialization Project management Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Manual dexterity Attention to detail Ability to distinguish between colours Sound discrimination Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Own tools/equipment Computer Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Employment terms options Evening Morning Day Overtime required Overtime available Green job Involves duties and responsibilities that lead to positive environmental outcomes Health benefits Dental plan Health care plan Vision care benefits

📌 computer technician (Toronto)
🏢 ERS International
📍 Toronto