Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website for more information about what we do at We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Sherbrooke, Quebec, Canada Contract Type: Independent Contractor / (Dispatch /Part-Time) Start Date: Immediate Eligibility: Canadian Citizens and PR Holders Preferred The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests.

This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities: ● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. ● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests ● Escalate issues as appropriate and act as a technical escalation for the end user ● Maintain a high level of customer satisfaction ● Comply with the desktop group practices and procedures ● Update Service

Now and other data repositories (e.g. knowledge base) as appropriate in a timely manner.



● Identify technical and process issues and recommend improvements ● Achieve target ticket volumes and ticket resolution levels ● Responsible for compliance with applicable corporate policies and procedures ● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on ● Follows the processes and practices established for the group ● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions ● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices, etc. ● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues ● Handle software installation/support/upgrades ● Provide 1st/2nd level Help Desk support ● Perform basic LAN and internetworking-related activities ● Have strong internetworking and troubleshooting skills ● Have A+ certification & at least one certification from either Cisco or Microsoft ● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) ● Must be a self-starter and can manage multiple tasks ● Exceptional customer service skills ● Good communication skills ● Ability to work independently or as part of a team ● Ability to complete tasks effectively with minimal supervision ● Must be available to work adaptable work schedules ● High-level skill set ● Outstanding people skills ● Self-starter, needs to be able to work on his/her own ● Proficient in Windows 10 & 11 and Office Suite/O365 How to Apply Interested candidates are invited to send their resumes to: @

📌 Desktop Support Engineer (Dispatch /Part-Time) (Sherbrooke)
🏢 Axiom Technologies
📍 Sherbrooke