02 Oct
|
Astra North Infoteck
|
Toronto
02 Oct
Astra North Infoteck
Toronto
Job Description Technical Lead – IVR & Contact Center Applications Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: • Lead the design, development, implementation, and support of IVR and Contact Center applications. • Robust experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). • Experience in contact flow design, call routing, self-service solutions, and speech recognition. • Knowledge of CTI integration, APIs, web services, and backend system integrations. • Experience with cloud-based contact center solutions and telephony technologies. • Strong project management and stakeholder management skills. • Familiarity with Agile/Scrum methodologies. • Excellent problem-solving, communication, and leadership skills. • Strong knowledge of AWS Amazon Connect.
Requirements Java
📌 Technical Lead – IVR & Contact Center Applications (Toronto)
🏢 Astra North Infoteck
📍 Toronto