Job Title: Software Developer CRM (D365) Location: Toronto Work Model: Onsite Duration: 6 months Must Haves Experience with Agile methodologies Experience with Dynamics 365, Microsoft Power platform, and Azure solution design Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies Working knowledge of both low code development and custom development on Dynamics 365 Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.

Experience with custom.

Web API development, ASP.NET. .

Net Core, Entity Framework, Azure SQL, Dev

Ops, CI/CD Pipelines etc.

Description / Responsibilities / Skills Description Required to translate technical systems specifications into working, tested applications. developing detailed programming specifications writing and/or generating code o compiling data-driven programs, maintaining, and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills Experience in programming and analysis; specialized software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications Experience in design, code, test,



debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Desirable Skills Knowledge and experience with programming Internet-ready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles, concepts, policies and practices Experience with middleware and gateways Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging Ability to provide post-implementation support and resolve any post-implementation technical issues Experience & Skill Set Requirements Technical Skills (40%) Working knowledge with Dataverse design and development Working knowledge of development in Azure technologies Working knowledge of .NET, C#, Java

Script Working knowledge of Dev

Ops, task boards, pipelines, etc.

Experience (40%) Experience with cloud platforms such as Azure, Dynamics 365, Power Platform Proficiency in all cloud service models: SaaS, PaaS, and IaaS Certifications in Dynamics 365 and Azure are preferred Experience with Agile methodologies including using kanban/task boards Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.

Communication Skills (20%) Robust communication skills to prepare documentation, including but not limited to; reports, reviews, assessments Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

📌 Software Developer - CRM (Toronto)
🏢 Innosystech
📍 Toronto