Role Name: Production Support Engineer Location: Toronto, ON JOB DESCRIPTION: We are looking for a Production support Engineer to work for the Commercial Line of Business.

An ideal candidate should be the one that has experience as outlined below :- Below is the detailed Job Description: Monitoring and Alerting: Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response: Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation: Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management: Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning: Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering:



Develop and maintain processes for deploying software updates and releases.

Collaboration: Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation: Maintain explicit and concise documentation of systems, processes, and procedures.

Continuous Improvement: Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications: ● Cloud Platform (OCP) ● Years experience in production support handling Prod incidents. ● Excellent knowledge of OCP with command line. ● Monitoring tools (Dynatrace) ● Operating System (Windows, Linux) ● Scripting (Shell Scripting, Python, Power Shell) ● Database (SQL database management, MongoDB) ● Container Services (Kubernetes) ● Disaster Recovery Planning and execution

📌 Production Support Engineer (Toronto)
🏢 eTeam
📍 Toronto