**Why WM Canada?**
People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found.

In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.
**More than a job. A career you can count on.**
At WM Canada, our frontline employees keep communities moving every day.

Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.
**What matters most to our frontline employees**
**Reliable, year-round work**
Work in an essential industry that communities depend on every day.
**Competitive pay and benefits**
Earn a strong living with access to benefits, retirement programs and opportunities for additional earnings.
**Work that fits your life**
Build a long-term career while making time for family, friends and the priorities that matter most.
**Safety comes first**
We invest in training, equipment and processes designed to help employees work safely every day.
**Real opportunities to grow**
Many of our supervisors, managers and operational leaders started in frontline roles.
**Modern equipment and technology**
Work with well-maintained equipment and tools that help you do your job safely and efficiently.
**Why people stay**
Stable employment
Team-oriented culture
Opportunities to advance




Strong commitment to safety
Modern equipment and technology
Pride in serving local communities
**Join a team that's building stronger communities every day.**
**I.

Job Summary**
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs.

Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
**II.

Essential Duties and Responsibilities**
Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
Provides highest level of customer service to all customers in line with Customer 1st objectives
Monitor, process, and escalate SFDC cases to supervisor
Assist walk-in customers
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Reviews driver's paperwork and files paperwork
Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Ensures that routes are balanced daily
Assists Trans Supervisor/Manager as needed/directed
Update SAP data / notes
Communicate performance standards and objectives
Keeps staff informed of current problems, changes, and current developments in the department and company by conducting skilled, organized, and participative meetings
Always maintains a safe and compliant workplace
In the absence of a manager/supervisor,



monitor and ensure that employees are performing their functions safely and productively.

Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
Perform other duties and responsibilities, as assigned
**III.

Qualifications**
**A.

Required Qualifications**
High School Diploma or equivalent
2 years experience, preferably in Transportation, Logistics, Routing and Customer Service
**B.

Preferred Qualifications**
Knowledge of the GTA geography
I **V.

Physical Requirements**
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
☒ Office: This job primarily operates in a qualified office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $28.

This range represents a good faith estimate for this position.

The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location
**V.

Benefits**
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.

As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days.

Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

📌 Dispatcher (Mississauga)
🏢 WM
📍 Mississauga