Lead strategic customer success initiatives at Esri Canada as a Senior Customer Success Manager. Cultivate trusted relationships while driving customer ROI through enterprise GIS solutions.
This pivotal role demands a seasoned expert to guide complex customer accounts and influence executive stakeholders. You will define multi-year success strategies, coordinate with internal teams, and ensure effective execution aligned with customer priorities. Your contributions will significantly impact customer retention, renewal, and expansion outcomes as you navigate high-impact scenarios and mentor less-experienced team members.
Key Responsibilities:



- Own customer success strategies for complex accounts - Advise on GIS and location intelligence solutions - Resolve high-impact customer issues and escalations - Negotiate commitment with executive stakeholders - Mentor and share best practices within the team
Requirements: - 7+ years in GIS or location intelligence roles - Proven experience with customer retention and expansion - Solid ability to influence in multi-stakeholder environments - Bilingual proficiency in English and French is an asset - Post-secondary degree or diploma in GIS or related field
Drive impactful customer outcomes and strategic value at Esri Canada as your expertise shapes success.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Esri Canada (Winnipeg)
🏢 Esri Canada
📍 Winnipeg