Company Information:

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Description:

PEOPLE AND INTERACTION MANAGEMENT

- Role models guest service by always putting the guest first; guest service orientation is evident in attitude, action and behaviour.
- Leads by example by appropriately offering suggestions to enhance guests’ orders (e.g. promotions, baked good with coffee, sizes, combos, etc.)
- Demonstrates a thorough understanding of “Make it Right”, by executing swift service recovery with the guest.
- Fosters a team environment by engaging team members to perform their best and achieve goals.
- Assists management to ensure shifts are covered appropriately and run smoothly (e.g. tandem teams, walk thrus, figure eight, control position, etc.)
- Communicates with the management team, keeping them informed of shift activities and team member performance; completes all shift documentation (e.g. records waste, pre-rush checklists, etc.)
- Effectively assists Restaurant Manager in recruitment and retention strategies and orientation of new team members.

BUSINESS COMPLEXITY MANAGEMENT




- Ensures team member compliance with all Tim Hortons operating standards; effectively maintains operational efficiency through use of positioning charts.
- Ensures that all products and packaging are properly merchandised and stocked.
- Effectively handles responsibility of shift cash procedures.
- Assists Restaurant Manager in driving sales and transactions during shift.
- Supports a safe and healthy work environment by following and promoting all hand washing, sanitation and health and safety procedures; reports accidents and unsafe incidents to management.

WORK AND ACHIEVEMENT ORIENTATION
- Works hard each shift; holds high expectations of themselves and team members’ performance.
- Leads each shift with a positive attitude and avoids becoming negative.
- Maintains work areas in an organized, stocked and clean fashion.
- Exhibits strong knowledge of and follows restaurant policies and procedures at all times (e.g. Time & Temp. logs, Security, Cash Procedures, Breaks, Master Cleaning logs, etc.)
- Keeps informed on new products and promotions and educates team members and guests accordingly.
- Executes independent decisions on shift that benefit the team and coincide with restaurant standards.
- Demonstrates product knowledge by always following Tim Hortons standards and guidelines when preparing product for our guests.
- Demonstrates strong knowledge of restaurant standards and executes accordingly with team members (e.g. food safety, FOH, BOH, etc

Requirements :

- Customer service background preferred
- Must be able to lift 25 lbs
- Previous experience in Quick Service an asset
- Friendly and outgoing
- Flexible schedule
- Previous management experience preferred

📌 Shift Supervisor (Orléans)
🏢 Tim Hortons
📍 Orléans