Overview
We are seeking a friendly, outgoing and organized Host/Hostess to join our team in providing exceptional guest experiences at our restaurant. The ideal candidate will be the first point of contact for our guests, responsible for greeting and seating them while ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to manage reservations and waitlists efficiently.
Duties
- Greet guests warmly upon arrival
- Managing the reservation system
- Answer phone calls with professionalism, taking reservations and providing information about the restaurant.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Handle guest inquiries and complaints with a positive attitude.
- Provide support during busy service periods to enhance guest satisfaction.
Requirements
- Previous experience in guest services or hospitality is preferred.
- Solid customer service skills with a focus on creating positive dining experiences.
- Excellent communication skills
- Ability to handle multiple tasks in a fast-paced environment.
- Experience with POS systems, particularly TOAST is advantageous.
- Restaurant or hotel experience is desirable but not mandatory.
- A friendly demeanor and a passion for serving others are essential for success in this role.