Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in TPO flat roofing systems and are committed to delivering exceptional service while maintaining a safe, professional, and supportive work environment.

Position Summary

The Service Coordinator is responsible for overseeing daily service operations, scheduling crews, coordinating service projects, managing customer communications, and ensuring work is completed efficiently, safely, and to the highest standards. This role serves as the primary link between customers, field crews, suppliers, service managers, and internal departments.

Key Responsibilities

Service & Project Coordination

- Schedule and dispatch service crews and coordinate multiple projects simultaneously.
- Ensure crews have required materials, equipment, and manpower.
- Monitor project progress, adjust schedules as needed, and communicate updates to customers and field teams.

Materials & Purchase Orders

- Create and manage purchase orders.
- Coordinate with suppliers for timely delivery of materials and equipment.
- Track costs and ensure alignment with project budgets.

Customer Service

- Act as the main contact for customer inquiries, service requests, and project updates.
- Resolve customer concerns and provide ongoing communication regarding schedules, delays, and project progress.
- Conduct follow-ups to ensure customer satisfaction.

Operations & Administration

- Maintain accurate project schedules, work orders, purchase orders, reports, and customer records.
- Monitor service quality, identify operational issues, and ensure compliance with company safety procedures.




- Collaborate with internal departments to maintain efficient workflows.

Team Support & Continuous Improvement

- Work closely with managers, technicians, crews, suppliers, and other departments.
- Support training and onboarding of team members.
- Identify opportunities to improve scheduling, communication, efficiency, and customer service processes.
- Participate in ongoing professional development.

Qualifications

- 3+ years of experience in service coordination, dispatch, operations coordination, project coordination, or a similar role.
- Experience in roofing, construction, HVAC, transportation, plumbing, facilities maintenance, or other service-based industries is preferred.
- Strong organizational, scheduling, multitasking, customer service, communication, and problem-solving skills.
- Comfortable working in a fast-paced environment with changing priorities.
- Strong computer and administrative skills.
- Valid driver's license and ability to travel to job sites as required.

What We're Looking For

A proactive, organized, dependable, and customer-focused professional who can successfully manage multiple priorities while maintaining excellent service standards.

Benefits

- Competitive compensation
- Health, dental, vision, and life insurance benefits
- Career growth and advancement opportunities
- Challenging and rewarding work environment

Work Setting

- Primarily office-based
- Occasional job site travel
- Fast-paced service and construction environment
- Exposure to varying weather conditions and construction-site environments as required

Empire Roofing Corporation is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

📌 Service Coordinator - Roofing (Windsor)
🏢 Empire Roofing
📍 Windsor