Carmel Industries is looking for a reliable and hands-on IT Technician / Systems Support Technician to manage and support the day-to-day IT needs of our office.

This role is ideal for someone who can work independently, troubleshoot technical issues quickly, and take ownership of a small business IT environment.

Responsibilities

- Manage the day-to-day IT operations of the office, including:
- 1 server
- Approximately 15 PCs
- 3 office printers
- 5 label printers
- Provide day-to-day technical support to employees for computer, software, email, printer, and connectivity issues.
- Troubleshoot and resolve hardware, software, network, and internet problems.
- Maintain and support the company server and shared network resources.
- Work directly with the President of the company to organize, structure, and maintain company data on the server.
- Manage shared folders, user access, permissions, and file organization.
- Set up computers, user accounts, email accounts, printers, and other equipment for new employees.
- Remove or update system access when employees leave or change roles.
- Monitor and maintain data backups and periodically verify that backups can be restored.
- Install and manage Windows updates, software updates, antivirus software, and security patches.
- Help maintain basic cybersecurity measures, including account security, antivirus, firewall settings, access controls, and password practices.
- Troubleshoot routers, switches, Wi-Fi, cabling, VPN connections, and internet issues.
- Maintain and troubleshoot IP phone / VoIP systems.
- Maintain and troubleshoot security and video camera systems.
- Install, configure, and maintain office software and hardware.
- Maintain an inventory of computers, printers, phones, cameras, networking equipment, software licenses, and other IT assets.
- Maintain UPS and battery backup equipment for the server and other critical IT equipment.




- Perform preventative maintenance to reduce downtime and system failures.
- Maintain transparent documentation of the server, network, equipment, configurations, access procedures, and IT systems.
- Coordinate with internet providers, software vendors, phone providers, and outside IT specialists when necessary.
- Recommend repairs, replacements, or upgrades for aging computers and IT equipment.
- Respond to urgent IT issues and minimize disruption to daily office operations.

Qualifications

- Previous experience in IT support, desktop support, technical support, or systems administration.
- Strong knowledge of Windows PCs and Windows-based office environments.
- Experience with servers, shared folders, user permissions, and backups.
- Experience troubleshooting networks, routers, switches, Wi-Fi, and internet connectivity.
- Experience installing and troubleshooting printers and network printers.
- Familiarity with IP phones and VoIP systems.
- Familiarity with IP/security camera systems is an asset.
- Understanding of basic cybersecurity and data backup practices.
- Ability to troubleshoot hardware and software issues independently.
- Strong organizational and problem-solving skills.
- Ability to communicate technical information clearly to non-technical employees.
- Reliable, organized, and comfortable taking responsibility for the company's IT environment.

About the Role

This is a practical, hands-on IT position. The successful candidate will take ownership of the company's day-to-day IT environment, including user support, server and network maintenance, backups, cybersecurity, hardware, software, printers, IP phones, security cameras, and IT documentation.

The goal of this role is to keep our systems organized, secure, reliable, and running with minimal downtime.

Position: IT Technician / Systems Support Technician
Work Environment: On-site
Company: Carmel Industries

Pay: $25.00-$30.00 per hour

Expected hours: 8.0 – 40.0 per week

Work Location: In person

📌 Computer Technician (Montréal-Nord)
🏢 Carmel
📍 Montréal-Nord