"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is key to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

- Location

Calgary

- Employment type

Full Time Permanent

- Department

Customer Relations

- Deadline

2026-10-14

Candidate profile (title) What you'll need to have

Candidate profile (text) - Default language • Minimum 9 years of related experience

- Minimum 4 years of managerial experience

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Lead the Customer Experience Centre of Expertise (CoE) assignment and strategy and be accountable for its performance,

- Work closely with key partners within INGKA, other IKEA business stakeholders and countries to develop an excellent customer experience.
- Secure a customer experience performance improvement process. Work closely with key partners within INGKA, other IKEA business stakeholders and empowering country networks to identify insights and pain points and ensure stakeholders take responsibility for improving initiatives.
- Lead and secure a true Voice of the customer agenda.
- Secure an “outside in” approach throughout, using customer insights, competitor activity, following trends and future developments to identify opportunities to improve the payment experience across the business.

Team vision ( title) About this work area

Team vision (text) The Customer Experience Manager plays a critical role in helping customers shop more easily, make informed purchasing decisions, and leave feeling excited to return. When this role is successful, customers are happier, shopping becomes easier, sales grow, loyalty increases, and after-sales issues decrease.



This is a unique opportunity to make a measurable impact on both the customer experience and the overall success of the store.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

Local section (title) Why you will love us

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical,



and financial wellbeing)

In the IKEA world, this position is officially referred to as Unit Customer Experience Manager II

The starting rate/ salary for this position ranges from 108487 CAD to 149170 CAD and will be based on relevant work experience.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [email protected]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

📌 Unit Customer Experience Manager II (Canada)
🏢 IKEA
📍 Canada