RCMS is looking for a detail-oriented, organized, and customer-focused Housing Administrator to join our team.

The Housing Administrator supports the Property Manager with the day-to-day administration and operations of a co-operative community. This position provides a variety of administrative, member service, financial, maintenance, and housing support functions while ensuring compliance with applicable legislation, policies, and procedures.

Important: This position requires one late-night shift per week to accommodate evening meetings and community requirements.

What You'll Do

Administration & Office Operations

- Provide day-to-day administrative support to the Property Manager and community office.
- Prepare reports, notices, correspondence, meeting packages, and minutes.
- Maintain accurate records, files, calendars, and office systems.
- Process incoming and outgoing mail, telephone inquiries, and general correspondence.
- Manage office supplies, keys, entry cards, parking, lockers, and storage records.
- Attend Board, member, GMM, and other community meetings as required.
- Prepare documentation and files for legal or other external requirements.

Member Services

- Respond to member/tenant inquiries and provide professional customer service.
- Process applications in accordance with applicable policies, procedures, by-laws, and waiting lists.
- Coordinate move-in and move-out processes.
- Support vacancy management and ensure units are filled efficiently.
- Address complaints and assist with resolving community concerns.

Maintenance

- Coordinate and track maintenance work orders.
- Enter and monitor work orders and prepare monthly reports.
- Assist with the supervision of maintenance and cleaning staff when required.
- Maintain contractor key and access records.

Financial Administration

- Process accounts payable and receivable activities.
- Prepare cheque requisitions for management approval.
- Enter deposits and expenses into YARDI.
- Assist with annual audit preparation.




- Handle deposits and petty cash in accordance with company procedures.

RGI Administration – Training Provided

- Process Rent-Geared-to-Income (RGI) applications and annual reviews.
- Collect and review required documentation.
- Provide required notices and ensure processes comply with applicable legislation and Service Manager requirements.

What We're Looking For

- 1–2 years of relevant industry or property/housing administration experience.
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving and analytical skills.
- Professional, dependable, and team-oriented.
- Ability to handle confidential information with discretion.
- Ability to work independently and demonstrate initiative.
- Knowledge of the Residential Tenancies Act, Housing Services Act, Social Housing Reform Act, and/or co-operative/non-profit housing is an asset.
- Experience with YARDI or HMWorks is an asset.
- Training will be provided for RGI responsibilities.

Why Join Us?

This is an excellent chance for someone looking to build their career in housing administration, property management, and community services while making a meaningful contribution to the residents and communities we serve.

Equal Opportunity Employer

RCMS is committed to providing an inclusive and accessible workplace. We welcome applications from all qualified candidates and provide accommodation throughout the recruitment process in accordance with applicable legislation.

If you require accommodation during the recruitment process, please contact our HR Department.

Apply today to join the RCMS team!

Job Type: Full-time

Pay: $40,000.00-$42,000.00 per year

Benefits:

- Dental care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Administrative: 1 year (required)

Work Location: In person

📌 Housing Administrator (Scarborough)
🏢 Richmond Community Management Services
📍 Scarborough