Customer Service (Front Desk):

- Serve as the primary point of contact for customers in-person, over the phone, and via email.
- Provide detailed information about self-storage, equipment rental, and mechanical services.
- Process customer bookings, payments, contracts, and invoices accurately.
- Address and resolve customer inquiries or concerns promptly and professionally.

Operational Support:

- ERS: Coordinate equipment rentals, including scheduling, inspecting, and preparing equipment for customers
- Oversee the scheduling and basic coordination of mechanical service appointments.
- Wilson Storage: Manage self-storage unit rentals, ensuring units are clean and ready for recent customers.
- Perform weekly or as needed site visits to support business operations.

Administrative Duties:

- Use QuickBooks Online (QBO) to handle invoicing, payment tracking, and financial record-keeping.
- Maintain accurate records of customer transactions and operational data.
- Prepare and submit reports on sales, rentals, and other business activities.
- Assist with inventory tracking and supply ordering as needed.

Qualifications:

- Experience:



Previous experience in customer service, office administration, or operations is required.
- Technical Skills: Proficiency in QuickBooks Online (QBO) and basic computer applications (Microsoft Office, email, etc.).
- Work Ethic: Self-starter who can work independently and prioritize tasks effectively.
- Communication Skills: Excellent verbal and written communication skills.
- Transportation: Must have a reliable personal vehicle.

Job Types: Full-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mount Forest, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

- Secondary School (preferred)

Experience:

- Call center: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

Application deadline: 2025-02-10

📌 Customer Service & Operations Administrator (Mount Forest)
🏢 Wilson Storage
📍 Mount Forest